Return & Refund Policy

1. Eligibility for Returns

You may return items within 7 days of purchase if they meet the following conditions:

• The product is unused, undamaged, and in its original packaging.
• You have proof of purchase (order receipt or confirmation email).
• The product is not listed as a non-returnable item (see exclusions below).

2. Non-Returnable Items

For safety, hygiene, or manufacturer policy reasons, certain products cannot be returned:

• Software and digital products once downloaded or activated.
• Printer toners, cartridges, and ink once opened.
• Smartwatches, earphones, or other wearable tech if unsealed.
• Items marked “Clearance” or “Final Sale.”

3. Refund Process

If your return is approved, you may choose from the following refund methods:

• Replacement with the same product (if available).
• Store credit for future purchases.
• Cash refund to your original payment method (may take 5–7 working days).

4. Return Procedure

To initiate a return:

1. Contact our support team at sales@tekcom.co.ke or call +254 799 416 955.
2. Provide your order number, product details, and reason for return.
3. We will guide you on drop-off or pick-up arrangements depending on your location.

5. Damaged or Defective Items

If you receive a defective or damaged product:

• Report it within 48 hours of delivery.
• Send us clear photos or videos of the product and packaging.
• We will arrange for a replacement or full refund at no extra cost to you.

6. Contact Us

If you have any questions about our return and refund policy, please reach us at:

📞 +254 799 416 955
📧 sales@tekcom.co.ke</a >
🌐 www.tekcom.co.ke